Nothing spoils the joy of Christmas morning quite like being tethered to updates and charging devices. But even worse is when a routine update renders your new gadget useless right out of the box. That’s exactly what happened to several users last week, prompting Meta to respond by replacing devices and offering Horizon Store credit to affected customers.
On December 25th, Reddit was buzzing with complaints from new Quest owners who ran into major trouble after installing the latest update. A message saying, “Your device is corrupt. It can’t be trusted,” appeared on their headsets, rendering them completely unusable with no reset option available. Talk about a buzzkill!
The culprit seems to be the new v72 update for Quest headsets, released by Meta earlier in the month. This issue didn’t just impact the fresh-out-of-the-box devices; some older models that hadn’t seen an update in a while also fell prey to this glitch.
Meta addressed the problem in an online help thread, stating: “We’ve identified a software update issue affecting some Quest 2/3/3S headsets, making them unresponsive. We’re working hard to fix this for everyone, but most of you should now be able to use your devices as normal.”
Despite Meta’s assurances, only a fraction of devices faced this glitch, as indicated by user reports. But, following a halt in the update, those yet to set up their new Quest should be in the clear. For those with bricked devices, Meta’s solution is sending replacement units and offering some Horizon Store credit to ease the frustration.
“We recognize that a small number of Quest 3S units are facing an update issue, causing boot problems,” Meta clarified. “If you’re experiencing this, we’ll replace your device free of charge and include Horizon Store credit to show our commitment to your satisfaction.”
Even though Meta moved quickly to address the issue, some damage had already been done. Disappointed users like ‘Physical-Slip5049’ on Reddit recounted how the glitch marred their festive holiday, with his son’s Christmas excitement dampened by a malfunctioning headset.
“I bought a never-before-used second-hand Quest 2 from eBay as a Christmas present for my 9-year-old son,” he shared. “Excited to try it on Christmas morning, the device was bricked after a forced update. Having waited eagerly for months, my son ended up in tears, spending much of our Christmas Day distraught.”
For those with headsets out of warranty, like the Quest 2, Meta is reportedly offering refurbished units paired with store credit. It seems they’re pulling out all the stops to make amends.
We’re keenly monitoring how this situation unfolds. If you’ve faced similar issues, feel free to share your experience in the comments below and update us on Meta’s measures to address the situation.
